Silvercrest / Western Homes, Corporation designs and
engineers the construction of superior quality homes. As a standard
feature, Silvercrest provides the SilverShield Warranty which is only
available to Silvercrest home owners.
There are many reasons why
Silvercrest provides the SilverShield long term warranty. Here are a few
of the reasons:
Customer satisfaction
Maintains home's image
No need for a handy man
Adds value to the home
No surprise repair bills
Completely insured
Worry free living
Silvercrest's SilverShield warranty program is comprised of a 1 year Factory
Warranty and an additional 6 year Silver
Shield Warranty * Details
on both warranties are described by selecting one of the tabs at the top of this page. Please
note we offer online registration pages that
save you having to fill out the regular "paper" warranty
cards that accompany your homeowner information
forms. You will need to fill out both warranty
cards.
This section A pertains to A ONE-YEAR
limited warranty coverage provided to the retail homeowner during
the first year of ownership FROM THE HOME MANUFACTURER. This
New Home Limited Warranty applies to manufactured, modular or other
factory- built homes. If you need service FOR COVERED
ITEMS during the first year of home ownership, please put your
request in writing to YOUR RETAILER.
SECTION A.1: ONE (1) YEAR LIMITED
WARRANTY:
The Manufacturer warrants to you, the
Homeowner, for a period of one year, that the new manufactured,
modular or factory built home ("Home") purchased by you was
manufactured free from substantial defects in materials and/or
workmanship. The term "substantial defects in material and/or
workmanship" means any factory-introduced failure of the plumbing,
heating, electrical, cooling, fire safety and structural systems and
all appliances of the home to meet the performance or specification
requirements of- the applicable building standards as specified on
the house certification label, but excluding minor problems not
caused by the Manufacturing process. The warranty only applies if
the home is purchased from an authorized retailer, which does not
include retailers or persons that acquire the home from sources
other than directly from the manufacturer.
* Additional
and full warranty information is included in
this printable PDF
Central Air
Conditioning System - Air
conditioning unit, including: compressor, condenser and A-frame,
connections/joints and evaporative coolers;
Central Heating
System - Furnace, including:
connections/joints, controls, duct work, fuel lines and vent
pipe/chimney; fireplace, including blower and chimney; wood stove,
including blower and chimney
Appliances
(purchased at time of home purchase) - Refrigerator, including ice maker, clothes
dryer, clothes washer; dishwasher, garbage disposal, oven, built-in
microwave oven, range (including exhaust hood), and trash compactor;
Electrical System - wiring, wall receptacles, light fixtures,
boxes, switches and outlets;
Plumbing System - Hot and cold water lines; waste pipes, soil
pipes and vents; faucets; toilets, including internal assembly
parts; sinks, bath tubs (excluding hot tubs or spas), shower stalls;
water heater, including fuel lines; vent pipe/chimney and
connections/joints.
Additional
and full warranty information is included in this
printable PDF :
Frequently Asked Questions Years 2 Thru 7
Do I have to pay extra for
the warranty? No, the warranty is included in the price of the home.
What is a 'normal' warranty on a new home?The overwhelming majority of manufacturers provide only the first year of coverage which is federally mandated.
What does the warranty
cover? Over 40 separate items are covered by the
warranty, including central air conditioning and central heat,
electrical and plumbing systems, and most major appliances purchased
with the home.
If I purchase new
appliances at the same time to install in the home, would they be
covered by the warranty? Yes, if purchased new at the
same time as the home.
How do I file a claim? Call 800-262-3555 for 24/7 service and the claims representative will instruct you on procedures.
What will it cost me to get
a covered item fixed? During the first year, nothing.
During years 2-7, a $50 deductible applies, but beyond that, all
parts and labor on the covered item are covered by the warranty.
What if I sell my house? Just contact the warranty administrator by mail and the
warranty coverage can be transferred to the new owner.
How do I activate the
warranty? You will be given a warranty activation and
registration form whereby the necessary information relating to the
warranty will be completed. This will be sent to American Modern
Home Service Company and you can enjoy the peace of mind which you
deserve.
I live in a small town; can
the warranty representative still service my needs? The
manufacturer's service administrator uses the Sears Service Network
which provides national geographical coverage. But if unavailable,
the service administrator will contract and pay local technicians
for repairs.
Are homes used for rentals
covered under the warranty? No, not at this time.
Customer Comments
"We checked other home builders and none covered
all the items Silvercrest does for more than 1 year. With a 7 year
warranty I feel comfortable that anything that's going to break will
be paid for by the manufacturer." Ventura, CA
"It seemed to us that the warranty period
demonstrated how much the builder thought of their home. More
warranty meant more quality for us." Sun City, CA
"This is our first home and we really didn't know
what to budget for any maintenance or repairs. Planning our budget
became simple with Silvercrest backing their home for 7 years. With
Silvercrest our concerns were eliminated." Lakeside, OR
"I travel quite a bit and my wife would be home
alone. If anything breaks while I am out of town I know she has a
safe and reliable service company we can count on to promptly fix
it." Gold River, CA
"With the cost of gasoline and other repair parts
getting so expensive, the 7 year warranty really helps ease our mind
about expenses after the purchase." Wenatchee, WA
"In our previous home the refrigerator ice maker
use to break down frequently and cost 2 to 3 hundred dollars to
repair. In addition, the air conditioning compressor broke down
after 5 years and cost a bundle. This 7 year warranty is priceless." Dayton, NV
"We just moved to California and were not
comfortable on who to call for any repairs. The warranty saves us a
lot of worry and provides us with a national organization we can
depend on for service, plus it doesn't cost us anything." San
Marcos, CA
Claim Procedures Years 2 thru 7
When the home is purchased, a warranty card should
have been completed. If you have registered the warranty, then simply call 800-262-3555 and give the claim representative your name and address. If the card was not returned, claim representatives will need your home's serial number for identification purposes. Please have this available when you call.
Claim’s employees will ask for your personal information (name, address, phone number, etc.) and then find out which component needs repair/replacement to determine coverage eligibility.
If it is an appliance, we give you the option of using our National Service Company. If you accept, the claims representative will put you on hold, call our special National call center and set up the repair account with our National Service Company. You are connected directly with their agent to schedule the date/time of the service call.
If it is an HVAC, electrical or plumbing problem, we have several hundred contractors throughout the US who are preferred contractors. A National Service Company also handles certain water heaters & some heating/ac repairs in certain areas of the country.
When using contractors other than the National Service Company, we will give you the name and number of the local contractor and let you call the local contractor to check on availability. If the preferred contractor cannot come out, you are requested to locate your own contractor and have them come out.
We will ask you to have the contractor call us, fax us or email us the information pertaining to the problems you are having and the repairs needed. We negotiate pricing with the local contractor and ask them to bill us. If we can not negotiate appropriate pricing we will pay for the service call and locate another local contractor for the repair.
