Silvercrest Corporation designs and engineers the construction of superior quality homes. As a standard feature, Silvercrest provides the SilverShield Warranty which is only available to Silvercrest home owners.
There are many reasons why Silvercrest provides the SilverShield long term warranty. Here are a few of the reasons:
Maintains home's image
No need for a handy man
Adds value to the home
No surprise repair bills
Worry free living
Silvercrest's SilverShield warranty program is comprised of a 1 year Factory Warranty and an additional 6 year Silver Shield Warranty * Details on both warranties are described by selecting one of the tabs at the top of this page. Please note we offer online registration pages that save you having to fill out the regular "paper" warranty cards that accompany your homeowner information forms. You will need to fill out both warranty cards.
SECTION A: YEAR ONE COVERAGE - $0 SERVICE FEE
This section A pertains to A ONE-YEAR limited warranty coverage provided to the retail homeowner during the first year of ownership FROM THE HOME MANUFACTURER. This New Home Limited Warranty applies to manufactured, modular or other factory- built homes. If you need service FOR COVERED ITEMS during the first year of home ownership, please put your request in writing to YOUR RETAILER.
SECTION A.1: ONE (1) YEAR LIMITED WARRANTY:
The Manufacturer warrants to you, the Homeowner, for a period of one year, that the new manufactured, modular or factory built home ("Home") purchased by you was manufactured free from substantial defects in materials and/or workmanship. The term "substantial defects in material and/or workmanship" means any factory-introduced failure of the plumbing, heating, electrical, cooling, fire safety and structural systems and all appliances of the home to meet the performance or specification requirements of- the applicable building standards as specified on the house certification label, but excluding minor problems not caused by the Manufacturing process. The warranty only applies if the home is purchased from an authorized retailer, which does not include retailers or persons that acquire the home from sources other than directly from the manufacturer.
Major Appliances: (when installed new at time of home closing): Refrigerator, Oven/Range/Cooktop, Dishwasher, Built-in Microwave, Water Heater, Clothes Washer and Dryer.
Central Air Conditioning System: Ducted electric wall air conditioning systems. Water evaporative cooler systems. Costs related to FREON recapture. Ducted electric central air conditioning systems including: condenser; metering devices (i.e. thermal expansion valves); furnace transition; evaporator coils and drain lines; air handling Unit; air handling transition; secondary drain pan and lines; and refrigerant lines.
Central Heating System: Heating systems including: heat pump-metering devices (i.e. thermal expansion valves); furnace transition; evaporator coils and drain lines; air handling unit, air handling transition; secondary drain pan, and refrigerant lines.
Plumbing System: Leaks and ruptures of water, drain, gas, waste or vent lines; toilet tanks, bowls and related mechanisms; toilet wax ring seals; valves for shower, tub and diverter, angle stops, risers and gate valves; built-in bathtub whirlpool motor and pump assemblies.
Electrical System: All components and parts, including ceiling fans, except those listed under Exclusions.
Structural: Steel frame, tie-down straps and anchors; sub-floor structure; doors; windows; sliding doors; load bearing and non-load bearing framing members; interior walls; exterior siding; roof structure; and ceiling. Now covered for 7 years!
Do I have to pay extra for the warranty? No, the warranty is included in the price of the home.
What is a 'normal' warranty on a new home? The overwhelming majority of manufacturers provide only the first year of coverage which is federally mandated.
What does the warranty cover? Over 40 separate items are covered by the warranty, including central air conditioning and central heat, electrical and plumbing systems, and most major appliances purchased with the home. Structural coverage is 7 years.
If I purchase new appliances at the same time to install in the home, would they be covered by the warranty? Yes, if purchased new at the same time as the home.
How do I file a claim? Call 877-434-3657 for 24/7 service and the claims representative will instruct you on procedures.
What will it cost me to get a covered item fixed? During the first year, nothing. During years 2-7, a $50 deductible applies, but beyond that, all parts and labor on the covered item are covered by the warranty.
What if I sell my house? Just contact the warranty administrator by mail and the warranty coverage can be transferred to the new owner.
How do I activate the warranty? You will be given a warranty activation and registration form whereby the necessary information relating to the warranty will be completed. This will be sent to National Service Company and you can enjoy the peace of mind which you deserve.
I live in a small town; can the warranty representative still service my needs? The manufacturer's service administrator uses National Service Company, which provides national geographical coverage. But if unavailable, the service administrator will contract and pay local technicians for repairs.
Are homes used for rentals covered under the warranty? No, not at this time.
"We checked other home builders and none covered
all the items Silvercrest does for more than 1 year. With a 7 year
warranty I feel comfortable that anything that's going to break will
be paid for by the manufacturer." Ventura, CA
"It seemed to us that the warranty period
demonstrated how much the builder thought of their home. More
warranty meant more quality for us." Sun City, CA
"This is our first home and we really didn't know
what to budget for any maintenance or repairs. Planning our budget
became simple with Silvercrest backing their home for 7 years. With
Silvercrest our concerns were eliminated." Lakeside, OR
"I travel quite a bit and my wife would be home
alone. If anything breaks while I am out of town I know she has a
safe and reliable service company we can count on to promptly fix
it." Gold River, CA
"With the cost of gasoline and other repair parts
getting so expensive, the 7 year warranty really helps ease our mind
about expenses after the purchase." Wenatchee, WA
"In our previous home the refrigerator ice maker
use to break down frequently and cost 2 to 3 hundred dollars to
repair. In addition, the air conditioning compressor broke down
after 5 years and cost a bundle. This 7 year warranty is priceless." Dayton, NV
"We just moved to California and were not comfortable on who to call for any repairs. The warranty saves us a lot of worry and provides us with a national organization we can depend on for service, plus it doesn't cost us anything." San Marcos, CA
When the home is purchased, a warranty card should have been completed. If you have registered the warranty, then simply call 877-434-3657 and give the claim representative your name and address. If the card was not returned, claim representatives will need your home's serial number for identification purposes. Please have this available when you call.
Claim’s employees will ask for your personal information (name, address, phone number, etc.) and then find out which component needs repair/replacement to determine coverage eligibility.
If it is an appliance, we give you the option of using our National Service Company. If you accept, the claims representative will put you on hold, call our special National call center and set up the repair account with our National Service Company. You are connected directly with their agent to schedule the date/time of the service call.
If it is an HVAC, electrical or plumbing problem, we have several hundred contractors throughout the US who are preferred contractors. A National Service Company also handles certain water heaters & some heating/ac repairs in certain areas of the country.
When using contractors other than the National Service Company, we will give you the name and number of the local contractor and let you call the local contractor to check on availability. If the preferred contractor cannot come out, you are requested to locate your own contractor and have them come out.
We will ask you to have the contractor call us, fax us or email us the information pertaining to the problems you are having and the repairs needed. We negotiate pricing with the local contractor and ask them to bill us. If we can not negotiate appropriate pricing we will pay for the service call and locate another local contractor for the repair.